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Frequently Asked
Questions

Find answers to common questions about our products and services

  • BYND Wellness is built around purity, consistency, and transparency. Compounds typically meet or exceed ≥99% purity, and every batch is analytically tested by third-party laboratories with matching Certificates of Analysis (COAs) for verification. BYND oversees sourcing and testing directly, with no drop shipping and no middlemen.

  • No prescription is required. All products are sold strictly for in vitro laboratory research use only and are not intended for human consumption. BYND Wellness does not provide dosing, usage, or medical guidance.

  • Lyophilized peptides should be stored in a cool, dry, dark environment, preferably at -20°C for long-term stability. Reconstituted solutions should be refrigerated at 2–8°C and used within a reasonable timeframe. Proper storage is the responsibility of the purchaser.

  • Reconstitution is the process of dissolving lyophilized peptide powder into a liquid solution using an appropriate solvent such as bacteriostatic water. This allows for accurate measurement in research applications. BYND Wellness provides general educational resources but does not provide usage instructions.

  • Orders are processed the same business day (Monday–Friday). Carrier transit typically begins the next business day. Shipping times vary based on location and carrier and are not guaranteed.

  • No. BYND Wellness ships within the United States only. International orders are not accepted and will be canceled.

  • Cancellation requests must be submitted before 5:00 PM PST on the day the order is placed and before processing begins. Due to rapid processing, cancellations and modifications are not guaranteed once an order is submitted. If a cancellation request is approved after shipping preparation has begun, including label creation, a flat $10 processing fee may be deducted to cover non-recoverable costs.

  • All sales are final except in limited cases. Returns may be accepted only for unopened, unused items in original sealed condition within 7 days of delivery and must be approved in advance. Approved returns are subject to a 20% restocking fee and return shipping costs.

  • You must report any damaged or incorrect items within 48 hours of delivery. Claims must include clear photos of the product, packaging, and shipping label. Approved claims may be resolved with a replacement or store credit at BYND Wellness's discretion.

  • Orders marked as delivered by the carrier are considered fulfilled. Any claims for lost or missing packages must be handled directly with the shipping carrier.

  • Risk of loss transfers to the customer once the order is accepted by the shipping carrier.

  • Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be reshipped at the customer's expense. Orders lost due to incorrect address information are not eligible for replacement or refund.

  • Returned or refused shipments may be reshipped at the customer's expense once received back. Packages that are seized, rejected, or destroyed by carriers or authorities are not eligible for replacement, refund, or credit.

  • Refunds are not guaranteed. Approved returns are refunded minus a 20% restocking fee. Issues are typically resolved with replacement or store credit.

  • Yes. All products undergo analytical testing such as HPLC and mass spectrometry to verify purity and identity. Each batch has a corresponding COA for verification.

  • No. Products are not approved by the FDA and are not intended for human, animal, diagnostic, or therapeutic use.

  • No. All products are sold strictly for lawful in vitro laboratory research use only.

  • No. Carrier transit times are estimates only and may be affected by delays outside our control.

  • Reshipments may be offered at BYND Wellness's discretion in limited circumstances. They are not guaranteed.

  • BYND Wellness operates as a research supply company. Disclaimers are required to clarify that products are for research use only and are not approved for human or medical use.